Therefore you should try tweaking your IPVanish settings to check if switching to TCP solves the problem. While faster than TCP, UDP doesn’t have the same network error-correction potential. If you’re using either OpenVPN or PPTP protocol to connect to an IPVanish server, it can be that your UDP connection is not stable enough. UDP connection to IPVanish servers is not stable Remember that you can create a whitelist for the programs that you trust which will not be treated like some piece of malware anymore. If you suspect this might be the case, temporarily disable your security software and see if the problem persists. Your anti-virus or firewall software might see poor IPVanish as an evilware and block its attempts to connect. If the problem persists when connecting to a different server, then there’s not much you can do here – either contact customer support or wait till it’s back online.Ĥ. If that also fails, the best thing might be to just change your password. As silly as it sounds, more often than not when you are sure you’re entering a correct password, you’re entering it with Caps Lock on or Numpad off or something like that. The best way is to log in to your account via the IPVanish website and check your status. Chances are you forgot or was late with your subscription payment. If you see the message “Authentication failed” when trying to use IPVanish, this means that either your username or your password was rejected as incorrect. After this, launch IPVanish and try connecting again. Now you need to restart your computer for the settings to take effect. You may need to enter the Administrator password here.
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